Shipping terms
Introduction:
Shipments is the essential link that unites, through electronic commerce, the company with its customers. If in traditional commerce it is the customer who went to the establishment to see the products and make their purchases, now the process has changed significantly. The purchase can be made from home, work, on the street, etc… A laptop, tablet or mobile phone is enough to carry out a search and buy the product through a electronic transaction. All that remains is to deliver the product to our customers. We will prepare the shipment.
The companies that carry out e-commerce actions use tools to, once we have received an order from our customers, prepare it for delivery as soon as possible. To do this, we have digital processes that facilitate the choice of shipping method, tracking and delivery.
Shipping method selection:
You can select the products you like and send them to a wishlist that you can share. From your wishlist or from any product page you can add the product(s) to the shopping cart.
There, depending on the delivery address you have indicated, we will present you with shipping methods so that you can select the one that best suits you. These shipping methods depend on the delivery areas that we have configured for our area of operation.
We have prepared, in accordance with those configured by Correos, the following shipping zones:
Zone 1: Europe: Germany, Austria, Belgium, Bulgaria, Vatican City, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, United Kingdom (UK), Czech Republic, Romania, San Marino, Sweden, Switzerland.
Zone 2: Africa: Morocco, South Africa. Asia: China, Cyprus, South Korea, United Arab Emirates, Hong Kong, India, Israel, Malaysia, Singapore, Thailand, Taiwan. Europe: Malta, Turkey. North America: Costa Rica, El Salvador, Honduras, Mexico, Panama, Dominican Republic. South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.
Zone 3: Asia: Japan. Europe: Russia. North America: Canada, United States (US). Oceania: Australia, New Zealand.
Zone 4: Europe: Andorra, Portugal.
Shipping areas: National.
We have prepared, in accordance with those configured by Correos, the following shipping zones:
Zone 5: Peninsular Spain: La Coruña, Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ciudad Real, Córdoba, Cuenca, Gerona, Granada, Guadalajara, Guipúzcoa, Huelva, Huesca, Jaén, La Rioja, León, Lérida, Lugo, Madrid, Málaga, Murcia, Navarra, Orense, Palencia, Pontevedra, Salamanca, Segovia, Seville, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya, Zamora, Zaragoza.
Zone 6: Insular Spain: Balearic Islands, Ceuta, Melilla, Las Palmas, Santa Cruz de Tenerife.
Shipping methods:
To cover our logistics we have the following shipping methods:
- Correos International Certified: Packages under 2 Kg., 2-4 working days of delivery (Europe), other countries 5-7 working days of delivery. Notification in case of absence and shipment tracking.
- Correos National Certified: Packages under to 2 Kg., 2-4 working days of delivery. Notification in case of absence and shipment tracking.
- Free shipping: For orders from €180.00 (Zones 1,2,3 and 4).
- Free shipping: For orders from €90.00 (Zones 5 and 6).
- Local collection: Collection in our warehouses (To be confirmed by e-mail)
Shipping price rates:
Shipment tracking:
For your peace of mind and ours, all our shipments are contracted with shipment tracking. Whenever we send an order, we provide our customers by email with the order tracking number, the internet address where they can track it and a few brief instructions to correctly receive the order. It is very important to strictly follow all these instructions.
By default, unless otherwise indicated in our communications, the tracking address is as follows: https://www.correos.es/es/es/particulares
