{"id":9697,"date":"2022-12-22T18:22:39","date_gmt":"2022-12-22T17:22:39","guid":{"rendered":"https:\/\/encyclobjects.com\/returns-and-refunds\/"},"modified":"2024-10-26T12:02:11","modified_gmt":"2024-10-26T10:02:11","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.21.0&#8243; custom_margin=&#8221;-18px|||||&#8221; custom_padding=&#8221;5px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/encyclobjects.com\/wp-content\/uploads\/2023\/07\/devoluciones-reembolsos-mildlee-7KKy7-TeeVs-unsplash-1920x1280px.jpg&#8221; alt=&#8221;returns-packaging-image&#8221; title_text=&#8221;returns-refunds-mildlee-7KKy7-TeeVs-unsplash-1920x1280px.jpg&#8221; url=&#8221;https:\/\/encyclobjects.com\/devoluciones-y-reembolsos\/&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Returns<\/strong> and Refunds is one of the <strong>chapters<\/strong> of an online trade that have to be perfectly explained. It is, in addition to offering the return and refund service, offering a guarantee and security to the buyer so that he can make his purchases with absolute peace of mind and security. We will detail each of these concepts so that our users always have updated information.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999999;color:#999999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999999;color:#999999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Overview\" >Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Right_of_withdrawal\" >Right of withdrawal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Returns_Policy\" >Returns Policy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Refunds\" >Refunds<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Changes\" >Changes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Gifts\" >Gifts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Shipping_returns\" >Shipping returns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/encyclobjects.com\/en\/returns-and-refunds\/#Warranty\" >Warranty<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Overview\"><\/span>Overview<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We describe on this page everything you need to be able to make your return quickly and efficiently.<\/p>\n<p>First of all, we want to offer you some small tips to the reception of the goods that cost very little work but that can be very useful in the immediate future.<\/p>\n<p>It is very important that you receive the goods following these simple instructions:<\/p>\n<ul>\n<li><strong>Check<\/strong> the exterior appearance of the package you receive and check that it has no breaks or dents. If it is <strong>defective<\/strong>, please take a <strong>photograph<\/strong> and sign the receipt with the phrase <strong>&#8220;pending review&#8221;.<\/strong><\/li>\n<li><strong>Carefully open<\/strong> the package and check that the items sent match your order and are in <strong>perfect condition<\/strong>.<\/li>\n<li><strong>Do not break the packaging<\/strong>, they may be necessary and you can reuse them in case you have to return, exchange or claim any item.<\/li>\n<li><strong>Remember<\/strong> that, <strong>from the day of receipt<\/strong>, you have 20 days to <strong>withdraw or cancel all or part<\/strong> of your order and <strong>30 days<\/strong> to <strong>return the product<\/strong> if it is not to your satisfaction.<strong><\/strong><\/li>\n<li>If the items received present <strong>anomalies<\/strong>, <strong>do not match<\/strong> your order or <strong>do not work correctly<\/strong> , let us know by sending an e-mail to <a href=\"mailto:info@bestchoice.click\">info@encyclobjects.com<\/a>.<\/li>\n<li>In the package, accompanying the meranc\u00eda we attach the <strong>sales invoice<\/strong> <strong> together with the <strong>delivery note<\/strong>.<\/strong> Keep them, they are the <strong>guarantee<\/strong> of the items purchased.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Right_of_withdrawal\"><\/span>Right of withdrawal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As explained in our <a href=\"https:\/\/encyclobjects.com\/en\/terms-and-conditions\/\" title=\"Terms and Conditions\">Terms and Conditions<\/a>, you have the right to withdraw from the contract <strong>within 20 days without stating the reason<\/strong>.<\/p>\n<p>The withdrawal period will expire after <strong>20 days<\/strong> from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.<\/p>\n<p>To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an <strong>unequivocal statement <\/strong>, for example by means of a letter sent by post, fax or e-mail. On <a href=\"https:\/\/encyclobjects.com\/en\/utility-files\/\" title=\"Utility files\">Utility files<\/a> page, you have a <strong>Withdrawal Form<\/strong> that you can use for your convenience.<\/p>\n<p>If you use this option, we will communicate to you without delay an acknowledgment of receipt of such withdrawal on a durable medium (e.g. an e-mail).<\/p>\n<p>To comply with the withdrawal period, it is sufficient that you send your communication on the exercise of the right of withdrawal <strong>before the withdrawal period expires<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Returns_Policy\"><\/span>Returns Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Our <strong>Returns and Refunds Policy<\/strong> establishes a maximum period of <strong>20 days<\/strong>, from the receipt of the merchandise to <strong>be able to totally or partially terminate our contract<\/strong>. In addition, you have an <strong>additional 10 days<\/strong> <strong>to send the goods<\/strong>. After these deadlines, we will not be able to process the return or the refund.<\/span><\/span><\/p>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">In order to accept a return, your item <strong>must be unused and in the same condition in which you received it<\/strong>.<\/span><\/span><span> <\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">It must also be in the <strong>original packaging<\/strong>.<\/span><\/span><\/p>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\"><strong>Articles and products that do not have withdrawal or the possibility of being returned<\/strong>:<\/span><\/span><\/p>\n<ul>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Perishable items (food and preserves).<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Newspapers and Magazines.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Intimate or sanitary items, underwear.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Hazardous materials, flammable liquids or gases.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Gift Cards.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Personalized items.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Downloadable products, subscriptions, software.<\/span><\/span><\/li>\n<li><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Items on sale.<\/span><\/span><\/li>\n<\/ul>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">To complete your return (Returns Form) it is necessary to attach a copy of the sales invoice. <strong>Please do not send your return items to the manufacturer.<\/strong><\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/encyclobjects.com\/wp-content\/uploads\/2023\/07\/devoluciones-reembolsos-bench-accounting-MGaFENpDCsw-unsplash-1920x1282px.jpg&#8221; alt=&#8221;Returns-refunds-image&#8221; title_text=&#8221;returns-refunds-bench-accounting-MGaFENpDCsw-unsplash-1920x1282px.jpg&#8221; url=&#8221;https:\/\/encyclobjects.com\/devoluciones-y-reembolsos\/&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Refunds\"><\/span>Refunds<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Once your withdrawal or return is received and inspected, we will send you an email to notify you that we have received your request or returned item.<\/span><\/span><span> <\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">We will also notify you of the approval or rejection of your refund, as applicable.<\/span><\/span><\/p>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">If the refund is applicable, it will then be made with the <strong>same payment method<\/strong> with which you placed the order, by means of the corresponding payment. Check with your bank the receipt of the payment, in some cases, especially in international transactions, it can be delayed a few days. If after a week you have not received the payment, please contact us at <a href=\"mailto:info@encyclobjects.com\">info@encyclobjects.com<\/a> <\/span><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Changes\"><\/span>Changes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">You can request a product change if it is not to your liking, for that you have a <strong>withdrawal period of 20 days<\/strong>. You can also submit an exchange request if the product we send you is <strong>defective<\/strong> or <strong>damaged<\/strong>. In this case, once the withdrawal period has elapsed, please use the Warranty Claim Form where you have precise instructions to carry out the warranty of your product (See below <strong>Warranty<\/strong>)<\/span><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gifts\"><\/span>Gifts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">If the item was marked as a <strong>gift<\/strong> when purchased and shipped directly to you, you will receive a <strong>Gift Card<\/strong> for the value of your return.<\/span><\/span><span> <\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">Once the returned item is received, a certificate with the <strong>Gift Card<\/strong> will be mailed to you.<\/span><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Shipping_returns\"><\/span>Shipping returns<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"ccvoYb EjH7wc\">\n<div class=\"AxqVh\">\n<div class=\"OPPzxe\">\n<div class=\"QcsUad BDJ8fb BLojaf sMVRZe wneUed\" jsaction=\"kqtH3e:SJbMmc,SsILKe,Jw8T5b,jsOQJc,MGLvSc,AZZyxc,o5MDW,RI4Bhc;eRlb5:gA82Bd,rcuQ6b,Wm5pEd;oBx8eb:T9xJPd,rcuQ6b;Aq4dme:T9xJPd,Otve6d,rcuQ6b,RHer4;h5CHLc:vFV4mf;lzRwDf:HrLPbb,o5MDW,RI4Bhc;vPLelb:uh6J1e;aEcCGe:B310db;fW6sPc:o5MDW;\" jscontroller=\"HruX3d\" jslog=\"167510;\">\n<div aria-live=\"polite\" class=\"usGWQd\" jsaction=\"copy:zVnXqd;\" jsname=\"r5xl4\">\n<div class=\"KkbLmb\" jsaction=\"rcuQ6b:uniPq;agoMJf:uniPq;PAwimb:fO5Jj;H1e5u:psubsc,xEIEwf,vvaHqf,xdbiQe,Omr8vc,aVxZJe;kjpCo:M9Rw9,ZIIOPb;wv82t:J6WBWe,rPLeTe;mzWwbd:uniPq;Aq4dme:TWxCtb; dblclick:wgdrZd\" jscontroller=\"Y8Tgfc\">\n<div class=\"lRu31\"><span class=\"HwtZe\" jsaction=\"mouseup:Sxi9L,BR6jm; mousedown:qjlr0e\" jsname=\"jqKxS\" lang=\"es\"><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">To return your product, you must send it by mail to: <strong>encyclobjects.com &#8211; C\/La Luz, 16 &#8211; 05240-Navalperal de Pinares (\u00c1vila) Spain<\/strong>.<\/span><\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\"> <\/span><\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\"> <\/span><\/span><span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\">You will be responsible for paying the shipping cost to return your item in any case (Withdrawal, return or guarantee).<\/span><\/span>In cases where your return is accepted <strong> and your refund is accepted<\/strong>, <strong>the return shipping cost will be paid by encyclobjects.com<\/strong>. We advise you to make your shipments with our logistics company: <a href=\"https:\/\/www.correos.com\" target=\"_blank\" rel=\"noopener nofollow\" title=\"Post office\">Correos<\/a>. <span jsaction=\"agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d\" jsname=\"txFAF\" class=\"jCAhz ChMk0b\" jscontroller=\"Gn4SMb\"><span class=\"ryNqvb\" jsaction=\"click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje\" jsname=\"W297wb\"><strong>We cannot guarantee receipt of your returned product<\/strong>. Once received, you will be notified of its receipt.<\/span><\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Warranty\"><\/span><strong>Warranty<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>According to current regulations (<span>According to the <\/span><a href=\"https:\/\/www.boe.es\/diario_boe\/txt.php?id=BOE-A-2021-6872\" rel=\"nofollow noopener\" target=\"_blank\">Royal Decree-Law 7\/2021<\/a>, specifying certain transpositions of the European Union), all new products have <strong>Three years warranty, two for digital products and one year for used products<\/strong>, unless the manufacturer himself grants a longer period, which can be seen on the file or label of the product. <strong>encyclobjects.com<\/strong> is responsible for supporting the guarantee of the items sold. <strong>The guarantee of the products purchased will be your purchase invoice<\/strong>.<\/p>\n<p>The start of the warranty period starts with the <strong>date of delivery of<\/strong> the product. Defects or defects that may arise from incorrect handling and \/ or abuse of products and materials or wear and tear caused by normal use, are not included in the warranty thereof. The warranty documentation included by the manufacturers is <strong>mandatory read<\/strong> by the buyer. Warranty documents may include or exclude limitations on product warranty coverage. Any incident or anomaly during the warranty period must be indicated by email to <a href=\"mailto:info@encyclobjects.com\">info@encyclobjects.com<\/a>.<\/p>\n<p>All shipping costs for warranty reasons, in principle, will be borne by <strong>encyclobjects.com<\/strong> even if they are previously paid by the customer. If the product is defective and is under warranty you must send an e-mail to <a href=\"mailto:info@encyclobjects.com\">info@encyclobjects.com<\/a> with order number, purchase invoice and indicating what is the defect found (You can use our <a href=\"https:\/\/encyclobjects.com\/wp-content\/uploads\/2023\/07\/warranty-claim-form.pdf\" target=\"_blank\" rel=\"noopener\" title=\"Warranty Claim Form\">Warranty Claim Form<\/a>). Upon receipt of the item claimed by warranty <strong>encyclobjects.com<\/strong> assessed whether the repair or replacement of the defective product is covered by the warranty offered. Sometimes manufacturers and suppliers may ask us to send defective products to their offices for study or assessment of the warranty, this situation may delay in time the response to the customer.<\/p>\n<p>The acceptance by us of the warranty claim implies the <strong>repair<\/strong> (if it does not produce costs disproportionate to the value of the product \/ article) or <strong>replacement<\/strong> of the article claimed by another of similar characteristics. In the event that the replacement of the affected item encyclobjects.com proposed by warranty claim, the customer may accept such replacement or opt for <strong>the<\/strong> refund of the price paid for it, a refund that <strong>will encyclobjects.com<\/strong> made immediately. The shipping <strong>costs<\/strong> previously paid by the customer (shipping to our facilities), <strong>if the guarantee is accepted<\/strong>, <strong>will be paid<\/strong>. The warranty period will be stopped at the time of shipment of the product to <strong>encyclobjects.com<\/strong> and will be activated at the time of receipt of the product.<\/p>\n<p>Without prejudice to the legal guarantee of the products, the manufacturer or a third party may offer customers and consumers an <strong>additional commercial guarantee<\/strong> directly, in which case it will be indicated in the description sheet of the products, as well as in the attached information. <strong>encyclobjects.com<\/strong> shall not be liable for the fulfilment of the rights conferred on the customer in relation to the additional commercial guarantee.<\/p>\n<p>If you need help or additional information, please contact <a href=\"mailto:info@encyclobjects.com\">info@encyclobjects.com<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Returns and refunds: Page in which we explain in detail the processes of return, refund of amounts and guarantees.<\/p>\n","protected":false},"author":1,"featured_media":13360,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9697","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/pages\/9697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/comments?post=9697"}],"version-history":[{"count":0,"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/pages\/9697\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/media\/13360"}],"wp:attachment":[{"href":"https:\/\/encyclobjects.com\/en\/wp-json\/wp\/v2\/media?parent=9697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}